Refund policy

UP TO 14 DAYS EASY RETURN
As a customer of our online store at www.hatsbootsbourbon.com you are obliged to receive full cancellation and exchange within 14 days of receiving your goods, provided you have not used the item and it is returned in original packaging.

All items must be returned in original packaging with tags attached (must not be broken or torn off). Any trace of scents, stains, hair etc... e.g. perfume, makeup, animal dander void eligibility for return. You pay for the return postage yourself - once we receive the item we will contact you and return the full amount to your account.

Return Address: Hats, Boots & Bourbon, Istedgade 24, 1650 København V (returns must be delivered to store, and not a collection point).

COLLECTION IN STORE: If you purchase online and opt to collect the item in store, you are presented an opportunity to assess for faults at the time of collection. If you are content that everything is in order, you are entitled to the same refunds/exchange policy as having purchased the item in store.

DISCOUNTED ITEMS: Please note that discounted items bought in store are not subject to the same return policies. All sales made in store, whereby discount is applied, are final and may not be returned.

HOW SHOULD I RETURN THE GOOD?
You should return the goods to the following return address: Hats, Boots & Bourbon, Istedgade 24, 1650 København V. Please note that you pay for postage yourself to return the item to us. It is your responsibility that the item returns to us - we therefore recommend that you send it with a receipt so that the parcel can be tracked on the postal service. Send the item back to the original packaging in which the item arrived. The average return price is DKK 39-89. Contact your local post office for more information.

HOW DO I RETURN A GOOD?
You can swap your item for another item, size, or color. You pay yourself to send the item back to us, but at Hats, Boots & Bourbon we even pay the postage for sending a new item to you (within Denmark). It is your responsibility that the item arrives to us in the same condition as you received it. Remember to check the webshop if the item you want to exchange is in stock and send us an email at info@hatsbootsbourbon.info with the subject "Exchange + (your invoice number)". Write which item you want to trade in and we can put your desired item to the side to make sure it is not sold out.