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      Terms & Conditions

      BUSINESS CONDITIONS FOR USING WWW.HATSBOOTSBOURBON.COM

      These conditions only apply to agreements between www.hatsbootsbourbon.com and consumers (as defined in section 3 (1) of the Consumer Agreement Act). If you are a trader, any agreement between you and hatsbootsbourbon.com is different. You can only buy items at www.hatsbootsbourbon.com if you accept these terms and conditions. When ordering, you always have the right to read and accept the applicable terms and to print the terms if you wish. You are encouraged to read these terms of sale and delivery thoroughly and familiarize yourself with the obligations and rights that the terms entail for you. Including a special opportunity to return products ordered on our website www.hatsbootsbourbon.com.

       

      PAYMENT METHOD

      You can safely and securely pay by debit card at www.hatsbootsbourbon.com. We accept all common cards such as Visa and MasterCard. Your purchase is then handled by PensoPay. Therefore, Hats, Boots & Bourbon does not have access to your card information. You will receive one confirmation per email when your purchase has gone through. This typically happens 2 minutes after the purchase has been completed.

       

      DELIVERY

      Delivery within 1-5 business days is very normal at www.hatsbootsbourbon.com.  Not only will you have your parcel delivered to your nearest post office, you will also typically receive them the day after your order. Please note, however, only if the order is placed before 1 p.m. 16:00. We ship all orders with Post Denmark, GLS or DAO including Track & Trace, so you can always always track your package. You will typically receive a message when your package is ready for pickup. However, if you do not have the option to pick up your package, do not worry. You usually have up to 2 weeks to pick up the item. Remember ID with photo ID if you need to pick up the post office. For more information contact our support by clicking here or find your package here.

       

      UP TO 14 DAYS EASY RETURN

      As a customer of www.hatsbootsbourbon.com you are entitled to receive full cancellation and exchange within 14 days of receiving your goods, provided you have not used the item and it is returned in original packaging. All items must be returned in original packaging with tags / tags included (must not be broken or torn off). Products that have had perfume or makeup applied to them, have been exposed to smoke/odor, or exposed to animal hair cannot be returned. You pay for the return postage yourself - once we receive the item we will contact you and return the full amount to your account. Return Address: Hats, Boots & Bourbon, Istedgade 24, 1650 København V.

       

      I WANT TO COMPLAIN ABOUT A GOOD

      You have 24 months warranty. However, please note that your complaint is not justified if the product has NOT been used properly or with unacceptable use. If the error is NOT caused by improper use or normal wear and tear, you can return the item to us and the manufacturer will decide whether the item will be repaired, replaced, or refunded. It may take up to 2 weeks for your treatment to be completed. If you find defects or defects in your product, you should immediately advertise and let us know. Send us an email at erik@hatsbootsbourbon.com about the defect or defect of your item as soon as you discover it. When you return a product, state as much detail as possible about the problem. If the complaint is justified, we offer a receivable that is comparable to your previous product. If the new product is cheaper, we do not refund the price difference, but give a receivable amount. If your product is more expensive, you pay the difference. Of course, in order to satisfy you as a customer, we recommend that you pay attention to your complaint errors.

       

      HOW SHOULD I RETURN THE GOOD?

      You should return the goods to the following return address: Hats, Boots & Bourbon, Istedgade 24, 1650 København V. Please note that you pay for postage yourself to return the item to us. It is your responsibility that the item returns to us - we therefore recommend that you send it with a receipt so that the parcel can be tracked on the postal service. Send the item back to the original packaging in which the item arrived. The average return price is DKK 39-89. Contact your local post office for more information.

       

      HOW DO I RETURN A GOOD?

      You can swap your item for another item, size, or color. You pay yourself to send the item back to us, but at Hats, Boots & Bourbon we even pay the postage for sending a new item to you. It is your responsibility that the item arrives to us in the same condition as you received it. Remember to check the webshop if the item you want to exchange is in stock and send us an email at info@hatsbootsbourbon.info with the subject "Exchange + (your invoice number)". Write which item you want to trade in and we can put your desired item to the side to make sure it is not sold out.

       

      (We reserve the right for printing errors, suppliers' price increases, price errors, VAT and tax changes, sold or discontinued goods, delivery failure from our suppliers. All rights including copyright reserved to www.Hatsbootsbourbon.com)